1. Scope

For the business relationship between you and biozoom Services GmbH, Ziegelstrasse 17, 34121 Kassel, the following general terms and conditions apply exclusively in the version valid at the time of the order. Biozoom Services GmbH (hereinafter referred to as biozoom) does not recognize any deviating conditions, unless biozoom has expressly agreed to their validity in writing.

2. Contractual partner

biozoom is distributed by biozoom Services GmbH. If a contract is concluded (see §3), biozoom Services GmbH is your contractual partner.

biozoom Services GmbH
Ziegelstrasse 17
34121 Kassel

Phone: +49 (0) 561 / 52141-0
Fax: +49 (0) 561 / 52141-11

3. Conclusion of the contract

With your order you are submitting a legally binding offer to conclude a contract with biozoom. The purchase contract is concluded when biozoom accepts your offer by shipping the goods. The automatically generated confirmation e-mail after receipt of the order does not constitute a declaration of acceptance on the part of biozoom. This e-mail only confirms that biozoom has received your offer. The transmission of account data by email for the purpose of prepayment also does not constitute a declaration of acceptance on the part of biozoom. The text of the contract is saved. The specific order data for your order can be found in the confirmation of receipt that you will receive from biozoom by email. You can view or download the general terms and conditions of biozoom at any time on this page.

4. Instructions on the right of withdrawal

Right of withdrawal: You have the right to withdraw from this contract within fourteen days without giving a reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods. In order to exercise your right of withdrawal, you must send a clear declaration to us (biozoom services GmbH, Ziegelstrasse 17, 34121 Kassel, email: , fax: +49 (0) 561 / 52141-11) (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory. You can also electronically fill out and submit the model withdrawal form or another clear declaration on our website If you make use of this option, we will send you a confirmation of receipt of such a revocation immediately (e.g. by email). To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of revocation: If you revoke this contract, we will give you all the payments that we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you choose a different type of delivery than the one we offer , have chosen the cheapest standard delivery), to be repaid immediately and at the latest within fourteen days from the date on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

You must return or hand over the goods to us (biozoom services GmbH, Ziegelstrasse 17, 34121 Kassel) immediately and in any event no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods.

5. Exclusion of the right of withdrawal

The right of withdrawal does not exist if you are an entrepreneur in accordance with Section 14 (1) of the German Civil Code (BGB) and you are exercising your commercial or self-employed activity. The right of revocation does not apply to data carriers with audio or video recordings or software that have been delivered if the data carrier has been unsealed by you. The right of revocation does not apply to goods that have been specially manufactured or assembled according to your request, provided that the individual components can only be separated again with disproportionately high effort or with a significant impairment of their substance or functionality.

6. Delivery, subsequent delivery

Unless otherwise agreed, delivery will be made to the delivery address you provided. Information about the delivery period is non-binding, unless the delivery date has been promised as an exception. In individual cases biozoom offers you that a product that is initially not available will be sent to you later if it is available (subsequent delivery). You do not pay any further shipping costs or cash on delivery fees for subsequent deliveries.

7. Exchange

biozoom is not obliged to exchange goods that are in perfect condition. biozoom usually fulfills your exchange request, as far as this is possible. Biozoom can charge additional shipping costs for new deliveries due to an exchange. Your right of withdrawal (see § 4) is in no way restricted or excluded by this regulation.

8. Payment

At biozoom you can pay PayPal and prepayment throughout Germany. Payment by invoice or electronic direct debit is not possible for first-time customers. biozoom reserves the right to exclude the payment methods invoice and direct debit for existing customers or to reject them for individual orders. We ask our customers abroad to pay exclusively by credit card or in advance. In the case of credit card payments and payment by direct debit, the booking is only triggered when the goods are dispatched by biozoom. When paying in advance, you pay in advance directly to biozoom's account. It should be noted that you may have to pay bank charges for prepayment (especially from abroad). The full invoice amount must be received by biozoom. If you choose to pay by cash on delivery, biozoom can subsequently change the payment method to the more cost-effective payment by invoice.

9. Due date and default

The purchase price is due immediately upon conclusion of the contract. When paying by invoice, the invoice contains the due date. If you are in default of payment, biozoom is entitled to charge default interest.

10. Reminder fees

If you do not pay a due purchase price claim from biozoom despite a first reminder, biozoom is entitled to demand a reminder fee of EUR 5 for the second reminder.

11. Offsetting, right of retention

You are only entitled to offset if your counterclaims have been legally established or have been recognized by biozoom. You are only authorized to exercise a right of retention if your counterclaim is based on the same contractual relationship.

12. Retention of title

The goods remain the property of biozoom until they have been paid for in full.

13. Warranty for defects and liability

The statutory warranty provisions apply. The warranty period is 2 years and begins when the goods are handed over. Your warranty claims are initially limited to supplementary performance (removal of defects or replacement delivery). Unless otherwise stated below, further claims - regardless of the legal grounds - are excluded. biozoom is therefore not liable for damage that did not occur on the delivery item itself; in particular biozoom is not liable for lost profit or other financial losses. To the extent that biozoom's liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents. The above limitation of liability does not apply if the cause of the damage is based on intent or gross negligence or if there is injury to life, body or health. The limitation of liability also does not apply if you assert claims from §§ 1, 4 of the Product Liability Act. Furthermore, the limitation of liability does not apply in the event of a breach of an essential contractual obligation.

14. Data protection and data security

The personal data you have entered in the context of the order, such as credit card number, bank code, bank account number, name and address, are encrypted and thus protected against unauthorized access during transmission on the Internet. biozoom uses a secure transmission method - the so-called "Secure Socket Layer" (SSL) transmission. By placing the order, you give your consent that biozoom may save, process and use your personal data contained in the order as part of the customer relationship. For more information on data protection, please refer to the biozoom privacy policy.

15. Applicable Law

The entire legal relationship between you and biozoom services GmbH is based on German law. UN sales law (CISG) does not apply.

Status: 08.2020


We are a dynamic company that has set itself the task of making biological values ​​in the skin measurable. We develop, produce and sell these in the heart of Germany, in Kassel. Our devices are medically validated and have been used successfully in clinics for years.

biozoom controls your diet and tells you whether your body is supplied with enough vital substances to protect you from colds and diseases of civilization.

We also tell you when stress is affecting your health and whether you are doing enough anti-aging. With biozoom you receive daily feedback from your body (biofeedback). In harmony with your body, biozoom shows you when something is getting out of hand and helps you to readjust (coaching).

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