Conditions

Terms of Service

1. Scope

The following terms and conditions apply to all orders placed through our online shop by consumers and entrepreneurs.

A consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity. An entrepreneur is a natural or legal person or a legal partnership who, when concluding a legal transaction, acts in their commercial or independent professional activity.

The following applies to entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby rejected; they only become part of the contract if we have expressly consented to this.

2. Contractual partner, conclusion of contract, correction options

The purchase contract is concluded with biozoom Services GmbH.

The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalog. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the information provided in the order process and use the explained proofing tools. By clicking the order button, you place a binding order for the goods in the shopping cart. Confirmation of receipt of your order is sent by email immediately after the order has been sent.

 

When the contract with us is concluded depends on the payment method you have chosen:

 

Invoice, financing through Klarna
We accept your order by sending a declaration of acceptance in a separate email or by delivering the goods within two days.

 

Payment in advance
We accept your order by sending a declaration of acceptance in a separate email within two days, in which we give you our bank details.

 

Credit card
When you place the order, you enter your credit card details and the credit card company carries out an authorization check. After your legitimation as the legal cardholder, the payment transaction is automatically initiated and your credit card is charged when the order is placed. The contract with us is concluded at the time the credit card is charged.

 

PayPal
In the ordering process you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment order to PayPal. After placing the order in the shop, we request PayPal to initiate the payment transaction and thereby accept your offer.

3. Contract language, contract text storage

The language (s) available for the conclusion of the contract: German, English, French, Dutch, Spanish, Italian, Polish

We save the contract text and send you the order details and our terms and conditions in text form. You can see the contract text in our customer login.

4. Terms of delivery

In addition to the stated product prices, shipping costs are added. You can find out more about the amount of shipping costs in the offers.

In principle, you have the option of collection from biozoom Services GmbH, Ziegelstr. 17, 34121 Kassel, Germany during the following business hours: 10 a.m. to 5 p.m.

We do not deliver to packing stations.

5. Payment

The following payment methods are generally available in our shop:

 

Payment in advance

If you choose to pay in advance, we will give you our bank details in a separate email and deliver the goods after receipt of payment.

 

Credit card
When you place your order, you enter your credit card details. After your legitimation as the legal cardholder, the payment transaction is carried out automatically and your card is charged.

 

PayPal
In the ordering process you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or first register, legitimize with your access data and confirm the payment instruction to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction. The payment transaction is carried out automatically by PayPal immediately afterwards. You'll get more information during the ordering process.

 

Financing through Klarna
In cooperation with Klarna AB (www.klarna.de), Sveavägen 46, Stockholm, Sweden, we offer you installment purchase as a payment option. Please note that Klarna installment purchase is only available for consumers and that payment must be made to Klarna.
With Klarna's financing service, you can flexibly pay for your purchase in monthly installments of at least 1/24 of the total amount (but at least € 6.95). Further information on Klarna installment purchase including the general terms and conditions and the European standard information for consumer credits can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account

 

invoice
You pay the invoice amount before receipt of the goods and the invoice by transfer to our bank account. We reserve the right to only offer purchase on account after a successful credit check.

6. Right of withdrawal

Consumers have the statutory right of withdrawal, as described in the cancellation policy. Entrepreneurs are not granted a voluntary right of withdrawal.

7. Retention of Title

The goods remain our property until full payment.
For entrepreneurs, the following also applies: We reserve ownership of the goods until all claims from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; You assign all claims arising from this resale - regardless of a combination or mixing of the reserved goods with a new item - in the amount of the invoice amount to us in advance, and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you fail to meet your payment obligations.

8. Transport damage

The following applies to consumers: If goods are delivered with obvious transport damage, please complain about such errors to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to assert our own claims against the carrier or the transport insurance.

 

The following applies to entrepreneurs: The risk of accidental loss and accidental deterioration is transferred to you as soon as we have delivered the item to the freight forwarder, the carrier or the person or institution otherwise assigned to carry out the shipment. The duty of inspection and notification of defects regulated in Section 377 of the German Commercial Code (HGB) applies to merchants. If you omit the notification regulated there, the goods are considered approved, unless there is a defect that was not recognizable during the examination. This does not apply if we have fraudulently concealed a defect.

9. Warranties and guarantees

Unless otherwise expressly agreed below, the statutory right to liability for defects applies.


The following applies to the purchase of used goods by consumers: if the defect occurs one year after delivery of the goods, claims for defects are excluded. Defects that occur within one year of delivery of the goods can be asserted within the statutory limitation period of two years from delivery of the goods.


For entrepreneurs, the limitation period for claims for defects in newly manufactured items is one year from the transfer of risk. Used goods are sold to the exclusion of any warranty. The statutory limitation periods for the right of recourse according to § 445a BGB remain unaffected.


With regard to entrepreneurs, only our own information and the manufacturer's product descriptions that have been included in the contract apply as an agreement on the quality of the goods; We assume no liability for public statements by the manufacturer or other advertising statements.
If the delivered item is defective, we shall initially provide a guarantee to entrepreneurs, at our discretion, by removing the defect (repair) or by delivering a defect-free item (replacement delivery).


The above restrictions and shortened deadlines do not apply to claims based on damage caused by us, our legal representatives or vicarious agents


• in the event of injury to life, body or health
• in the event of willful or grossly negligent breach of duty as well as malice
• In the event of a breach of essential contractual obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and compliance with which the contractual partner may regularly rely (cardinal obligations)
• as part of a guarantee promise, if agreed, or
• as far as the scope of the Product Liability Act is open.
Information on any additional guarantees that may apply and their precise conditions can be found with the product and on special information pages in the online shop.

 

Customer service: Weekdays from 9 a.m. to 5 p.m. at 49 (561) 52141-0 or email: support@biozoom.net

10. Liability

We are always unrestrictedly liable for claims due to damage caused by us, our legal representatives or vicarious agents


• in the event of injury to life, body or health
• in the event of willful or grossly negligent breach of duty
• for guarantee promises, if agreed, or
• as far as the scope of the Product Liability Act is open.
In the event of a breach of essential contractual obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and on whose compliance the contractual partner can regularly rely (cardinal obligations) through slight negligence on the part of us, our legal representatives or vicarious agents, the amount of liability is foreseeable at the time the contract was concluded Damage limited, the occurrence of which must typically be expected.


In addition, claims for damages are excluded.

11. Dispute Resolution

The European Commission provides a platform for online dispute resolution, which you can find here . We are ready to take part in an out-of-court arbitration procedure before a consumer arbitration board. The federal universal arbitration board at the Center for Arbitration eV, Straßburger Straße 8, 77694 Kehl am Rhein, www.universalschlichtungstelle.de is responsible .

12. Final provisions

If you are an entrepreneur, German law applies to the exclusion of the UN sales law.

 

If you are a merchant within the meaning of the Commercial Code, a legal person under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our place of business.